CHPRMS 51st Annual Conference: Navigating Change: Full Schedule

Welcome to the 51st Annual CHPRMS Conference in beautiful Charleston, S.C.

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10:45am EST

From Entry to Engagement: Data-Driven Strategies to Enhance Consumer Experience at Cedars-Sinai

Thursday November 21, 2024 10:45am - 11:45am EST

This session delves into the strategic and operational nuances of managing digital front door initiatives at Cedars-Sinai, a leader in healthcare innovation. Attendees will gain insights into how data-driven decision-making, user-centered design, and robust provider/location data governance coalesce to enhance key digital touchpoints, including find-a-doc/location pages, online scheduling, and mobile applications. The presentation will focus on how these elements are orchestrated to improve patient access, navigation, and satisfaction, emphasizing practical methods and metrics to ensure success.

Speakers

Christina Valls

Associate Director, Product and Enablement, Cedars-Sinai

Christina is a healthcare technology strategist and product leader dedicated to revolutionizing patient care through digital innovation. She encourages teams to focus on strengthening connections between patients and providers, driven by a commitment to impactful patient outcomes... Read More →

Thursday November 21, 2024 10:45am - 11:45am EST
Gold Ballroom 387 King St, Charleston, SC 29403

Concurrent Session

1:15pm EST

Digital Innovation Through Composable Tech & Partnerships

Thursday November 21, 2024 1:15pm - 2:15pm EST

Gold Ballroom

Outdated approaches to tech have health systems struggling to keep up with rapidly evolving consumer expectations, market forces, and regulations. This conversational case study details Prisma Health’s successful approach to delivering patients a more frictionless, consumer-focused digital experience.

Speakers

Ben Cash

Founding Partner, reason one

Ben Cash is the CEO of Reason One, a B Corporation™ and digital agency dedicated to building a brighter digital future for the healthcare industry. He is an advocate for a more accessible, sustainable web and host of For the Better (podforthebetter.com), a podcast for those working... Read More →

Braden Wolfe

Web Engagement Specialist, Prisma Health

Working with Prisma Health in Columbia since 2014, Braden is a part of his team's various digital initiatives, including all of its web builds with Reason One. He has a deep understanding of Prisma's overall digital strategy and its relationships with vendor partners.

Thursday November 21, 2024 1:15pm - 2:15pm EST
Gold Ballroom 387 King St, Charleston, SC 29403

Concurrent Session

9:30pm EST

Wallie After Party

Thursday November 21, 2024 9:30pm - 11:00pm EST

Gold Ballroom

Join us in the Gold Ballroom to celebrate your awards with our musical guests The Yacht Club

Thursday November 21, 2024 9:30pm - 11:00pm EST
Gold Ballroom 387 King St, Charleston, SC 29403

Awards Party